Privacy Policy.

We may collect information that you voluntarily provide through our website, including when you submit a transportation request or contact us.

Depending on the form you use, this information may include:

• Your full name.
• Email address and phone number.
• Pickup location and destination.
• Airport selection and transportation direction.
• Travel date and pickup time.
• Flight number, when provided.
• Number of passengers.
• Event name, type or location when requesting event transportation.
• Special transportation instructions or notes that you choose to provide.
• Information included in messages submitted through our Contact page.

Information submitted through the website may be used to:

• Review and respond to transportation requests.
• Contact you about your requested ride.
• Respond to questions, enquiries or support requests.
• Communicate information relevant to your transportation.
• Send acknowledgement or confirmation-of-receipt emails.
• Protect the website against spam, abuse or fraudulent submissions.
• Maintain and improve the operation and security of our website.
• Comply with applicable legal obligations.

Submission of a transportation request does not by itself mean that a ride has been confirmed. We may use the contact information you provide to communicate the status and next steps relating to your request.

Philadelphia Bon Voyage does not sell your personal information in exchange for money.

Information may be shared only when reasonably necessary for operating the website, communicating with you, providing transportation-related services, or complying with legal requirements.

This may include service providers that help us operate our website or communications, such as:

• Website hosting providers.
• WordPress and related website technologies.
• Email delivery and SMTP providers.
• Technical or security service providers when necessary.
• Authorities or other parties when disclosure is required by applicable law or a valid legal process.

When you submit a Book a Ride request or Contact form, our website may send an email notification to Philadelphia Bon Voyage and an acknowledgement email to the email address you provided.

Our website currently uses WordPress email functionality with authenticated SMTP delivery to help improve email reliability and security.

Emails relating to a transportation request or customer enquiry are considered service communications rather than promotional marketing messages.

Our website may use cookies or similar browser technologies that are necessary for website functionality, security, form processing, session management or WordPress operation.

Cookies are small files that may be stored on your device by your browser. You can control or delete cookies through your browser settings, although disabling some cookies may affect certain website features.

We may retain transportation requests, contact messages and related correspondence for as long as reasonably necessary to respond to customers, manage transportation enquiries, maintain business records, resolve disputes, protect our interests or comply with applicable legal requirements.

Retention periods may vary depending on the nature of the information and the reason for which it was collected.

We take reasonable administrative and technical measures intended to protect information submitted through our website.

These measures may include secure website connections, server protections, form validation, anti-spam controls and authenticated email delivery.

However, no website, server, email system or internet transmission can be guaranteed to be completely secure. You should therefore use reasonable care when submitting information online.

Depending on where you live and the laws that apply, you may have certain rights concerning your personal information.

We may need to verify your identity before fulfilling certain privacy-related requests.

Our website may contain links to third-party websites, services or platforms.

Philadelphia Bon Voyage is not responsible for the privacy practices, security or content of websites operated by other organizations.

We encourage you to review the privacy policies of any third-party websites or services you choose to use.

Our website and transportation request forms are not designed for children to independently submit personal information.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us so that we can review the situation.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

When material changes are made, the updated version will be posted on this page and the “Last updated” date may be revised.

If you have a question, concern or privacy-related request regarding information submitted through the Philadelphia Bon Voyage website, please contact us.

When making a privacy request, provide enough information for us to understand and appropriately respond to your request, but do not include unnecessary sensitive information.